Job Role: Help Desk Support

Location: Lincolnshire, IL or San Francisco, CA (Day 1 onsite)

Duration: 12 Months

Client: ITC Infotech USA

Rate: $20/hr to $24/hr

Need 10 Years of Experience

· Provide active resolution on all calls or emails logged for IT assistance within the agreed upon SLA timeframes.

· Answer user inquiries regarding computer software or hardware operation to resolve problems timeously.

· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

· Refer major hardware or software problems or defective products to vendors or technicians for Help.

· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities on the relevant systems.

· Accept in scope Services Incidents and Service Requests from the internal divisional clients IT Help Desk(s) and End-Users or from external contracted Service Providers

· Record and redirect/dispatch out of scope Calls and/or Service Requests as per process agreed with client.

Job Type: Contract

Salary: $20.00 - $24.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Lincolnshire, IL: Relocate before starting work (Required)

Work Location: In person